Question 1

What is UrbanPlanning.app?

Accepted Answer

UrbanPlanning.app is an all-in-one project management workspace for urban planners that replaces spreadsheets for permit tracking, plan checks, client communication, invoicing, and GIS mapping.

Question 2

Is there a free trial?

Accepted Answer

Yes. Every plan includes a 14-day free trial with full access to all features. Your card won't be charged until day 15.

Question 3

Can I cancel anytime?

Accepted Answer

Absolutely. There are no long-term contracts. Cancel from your account settings at any time and you won't be charged again.

Question 4

Is my data secure?

Accepted Answer

Your data is encrypted in transit (TLS) and at rest. We use Supabase (built on PostgreSQL) with row-level security, role-based access controls, and daily automated backups.

Question 5

How many team members can I add?

Accepted Answer

It depends on your plan. Starter supports 2, Professional supports 10, Department supports 25, and Enterprise is unlimited.

Question 6

Can my clients see project updates?

Accepted Answer

Yes. The Client Portal gives your clients a branded, read-only view of milestones, permits, plan checks, and files. They can also upload documents and chat with your team.

Question 7

Do you integrate with QuickBooks?

Accepted Answer

Yes. Connect your QuickBooks Online account to sync invoices, payments, and client records directly from the Finances tab.

Question 8

What happens when my free trial ends?

Accepted Answer

After 14 days, your account switches to read-only mode. No data is deleted. You can upgrade to a paid plan at any time to restore full access.

Question 9

Do you support multiple jurisdictions or departments?

Accepted Answer

Yes. Each workspace is independent, so you can manage projects across different jurisdictions, agencies, or departments from a single account.

Question 10

Who owns the data I upload?

Accepted Answer

You do. You retain full ownership of all content you upload. We never sell or share your data. You can export or delete your data at any time.

Question 11

What is the best project management software for urban planners?

Accepted Answer

UrbanPlanning.app is purpose-built project management software for urban planners. It combines permit tracking, plan check management, client portals, GIS mapping, invoicing, and team collaboration in one workspace — replacing the spreadsheets, email chains, and disconnected tools most planning teams rely on.

Question 12

Is there a spreadsheet alternative for permit tracking?

Accepted Answer

Yes. UrbanPlanning.app replaces spreadsheet-based permit tracking with a dedicated tracker that shows real-time status, assigned reviewers, fee amounts, expiration dates, and conditions of approval — all in one view without manual cell updates.